Mutez Ease

Thank you for shopping with Mutez. We are committed to delivering your orders promptly and reliably within the UK.

Order Processing

• Orders are processed within 1 to 3 business days after payment confirmation.
• You will receive an email notification once your order has been processed and shipped.

Delivery

• We currently ship within the UK only.
• Delivery typically takes 3 to 5 business days after dispatch.

Free Shipping

• Free standard shipping is available on orders over Rs. 4,000.
• For orders below this amount, shipping charges will apply as calculated at checkout.

Tracking

• All shipments include tracking information.
• You will receive your tracking details via email or WhatsApp once your order has been dispatched.
• If you do not receive tracking information within 3 business days, please contact our support team.

Delays

While we strive to deliver your orders on time, delays may occur due to factors outside our control such as weather or courier issues. We appreciate your patience and understanding.

Contact Us

For any questions about your order or shipping, please contact us:

• Email: Support@mutez.pk
• WhatsApp: 0310-1279244
• Support available 24/7

At Mutez, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below.

Return & Exchange Window

• Returns and exchanges must be requested within 24 hours of receiving your order.
• Requests made after this timeframe will not be accepted.

Conditions for Returns & Exchanges

To qualify for a return or exchange:

• The item must be unused, unworn, and in its original condition with all tags intact.
• A clear unboxing video from the moment you open the package is required as proof.
• Return or exchange requests must be submitted via email to: Support@mutez.pk

Return Shipping

• Customers are responsible for paying the cost of return shipping.
• We do not charge any restocking fees.

Refund Process

• Once we receive and inspect the returned item, we will process your refund to your original payment method (e.g., PayPal).
• Refunds typically take 5 to 7 working days to reflect in your account, depending on your payment provider.

Exchanges

• Exchanges are allowed within 24 hours of delivery, subject to the same conditions as returns.
• Exchanges are subject to product availability.

Order Cancellations

• Orders can be cancelled within 24 hours of placement.
• Cancellation requests must be sent via email to: Support@mutez.pk
• If your order has already been shipped, cancellation is no longer possible.

Non-Returnable Items

• Items returned without the required unboxing video.
• Products that have been used, worn, washed, or damaged.
• Requests made after 24 hours of delivery.

Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: Support@mutez.pk
• WhatsApp: 0310-1279244
• Support: 24/7